7-ELEVEn
Product Manager
- Performed RCA to identify factors influencing NPS scores, presented it to senior management and currently working with several cross functional teams to drive a positive change.
- Developed Mixpanel dashboard for the CxO leaders to monitor CX experience through app store performance, customer feedback scores, and merchandising strategies.
The University Of Texas at Dallas
Branding and Marketing Analyst – Alumni Relations
- Executed marketing strategies to engage alumni resulting in 2 successful fundraising events with over 500 participants.
The University Of Texas at Dallas
Graduate Teaching Assistant
- System Analysis and Design
- Data Warehousing
- Network and Information Security
Siemens
Product Specialist
- Defined product strategy and vision, collaborated with C-level partners across BUs globally for development of MyLearningWorld product portfolio, reporting to CxO leaders, achieved 80% reduction in employee training hours
- Collaborated with cross-functional teams launching an AR product from concept to market that reduced plant downtime by 58% per maintenance cycle, prioritizing safety by minimizing employee interaction with equipment
- Conducted market research, analyzed competitor products, and executed change initiatives, resulting in the seamless implementation of 2 new features across 3 portfolios, 11 products, aligned with stakeholder needs
- Revamped product documentation process for Siemens, integrating documentation team into PLDC from backlog stage, reducing defects to less than 5, reducing release time by 15%, and boosting SCRUM team productivity
Siemens
Technical Communication Expert
- Led successful product marketing campaigns every quarter, increasing number of customers by 15% and revenue by 3% over 3 quarters, and generating feedback that informed future product development
- Managed CMS, worked with software product architects and developers, sales, and on-field team, adapted Information 4.0 techniques to develop training materials, sales decks, product briefs, product demo videos, and marketing collateral for 12 products reducing information access time by 20%
ansrsource
Academic Author
- Revised processes and quality standards of 9 e-learning projects increasing delivery efficiency by 20%
- Tested iterations of client-ready undergraduate formative assessments and reducing error percentage by 15%
Flipswitch
Co-Founder
- Led nationwide supply chain operations for preventive maintenance projects of 11kV – 220kV power sub-stations, generating $100k in annual revenue growth through strategic B2B initiatives and expansion plans.
- Cultivated strong client partnerships, achieving a 90% client retention rate, while managing nearly 40+ employees
Mallikarjuna Swamy 